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Customer Service Representative - State Farm Agent Team Member

Full Time in Austin - TX

Responsive recruiter
Benefits
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI’m a Baylor University graduate and have been a State Farm agent for 4 years, after spending two and a half years working as a team member for an agent in San Antonio. That experience gave me a strong foundation in the business and a clear vision for building a high-performing agency.
Our team of six operates in a competitive, fun, and fast-growing environment. We’re proud to be one of the top agencies in the enterprise, and we work hard while enjoying the process along the way. The culture here is energetic and team-driven, with a strong focus on growth, accountability, and winning together.
Outside the office, community involvement matters to me, and I stay active with Austin Ridge Bible Church. Family is also a priority — I’m married and value maintaining a healthy work-life balance, which is something I encourage for my team as well.
For our team, we offer PTO, health benefits, license reimbursement, and an environment that supports balance without sacrificing performance. We’re looking for hard-working, smart individuals who operate with integrity and want to be part of a competitive, growth-minded team that’s building something special.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Connor Harris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $50,000.00 - $75,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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